Refund Policy

30-Day Return Promise

We want you to love what you ordered. If you are not completely satisfied, you can return any item within 30 days of delivery for a full refund.

Return Eligibility

Return requests must be made within 30 days of the delivery date.
Items should be in the condition you received them, with all original parts and accessories included.
Only items purchased directly from universal360.co.uk are eligible. For items bought through other retailers, please contact that retailer.

How to Start a Return

Contact us through our contact page with your order number and the reason for the return.
We will email you return instructions and the return address.
Ship the item back. For damaged, defective, or incorrect items we cover the return shipping; for change-of-mind returns a return shipping fee may be deducted from your refund.

Refunds

Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days. Depending on your card issuer, it may take an additional 3–10 business days for the funds to appear on your statement. Original shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, develops a manufacturing defect, or is not what you ordered, contact us within 30 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund — including any shipping costs — at no charge to you.

Non-Returnable Situations

Items returned after the 30-day window.
Items damaged by misuse, accidents, or improper installation (these may be covered by the 12-month limited warranty instead).
Gift cards, where offered.

European Union & United Kingdom Statutory Rights

If your delivery address is in the UK or EU, you additionally have the statutory right to cancel and return an order within 14 days of receiving it under the Consumer Contracts Regulations / EU consumer law, and nothing in this policy limits those rights. Statutory rights for damaged or faulty goods also apply.

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